Shipping and Delivery

Front Door Delivery

We’ve introduced Front Door Delivery as our default delivery option. Front Door Delivery means:

We’ll deliver your item(s) to the front door of your house or apartment on the scheduled day and time
On delivery day, you’ll receive a notification when our team is approximately 30 minutes away
Your signature won’t be required — our team will simply photograph your order at your doorstep as proof of delivery
If you live in a multi-unit apartment building, we’ll deliver to your front door whenever possible. If your building is restricting access to non-residents, our team will deliver to the closest point to your home that they’re safely able to.

Front Door Delivery is $49 for all orders. Small items and items under $200 will be sent via courier and have a $19 shipping fee.

In-Room Delivery

Need some extra muscle? Our team is here to help. Here’s what to expect from our $119 In-Room Delivery service:

We’ll bring your order beyond the doorstep and into whatever room you’d like. (Don’t worry, we always bring shoe covers to keep your home sparkling clean.)
While we don’t unbox the item, here are some helpful tips on how to unbox like a pro
Our delivery teams are following local mandates and guidelines, making masks optional in some areas. However, you can always request that masks and/or gloves be worn for your delivery and we’ll be happy to accommodate.
On delivery day, you’ll receive a notification when our team is approximately 30 minutes away
We’ll require your signature to confirm the delivery

In-Room + Assembly Delivery

Is putting together furniture not really your thing? Select our $199 In-Room + Assembly Delivery service to start enjoying your purchase faster. Here’s how it works:

We’ll bring your order beyond the doorstep and into whatever room you’d like. (Don’t worry, we always bring shoe covers to keep your home sparkling clean.)
Our delivery teams are following local mandates and guidelines, making masks optional in some areas. However, you can always request that masks and/or gloves be worn for your delivery, and we’ll be happy to accommodate.
We’ll assemble the furniture, so you can just lean back and admire your excellent taste
We’ll require your signature to confirm the delivery
While our delivery teams are very handy, they don’t install items that will permanently modify your space (such as anti-tipping hardware or securing any items to your walls). To see how much assembly your items require, check out the Assembly Instructions that can be found on each product page.

Small Items

Smaller pieces and items under $200 have a $19 shipping fee and will be delivered via courier. If by some small (get it?) chance you choose to return the item, the same fee will apply for return shipping. You won’t be charged for exchanges.

Shipping Beyond Our Standard Service Area

We strive to offer affordable and competitive delivery options for everyone who shops with us within Canada and the U.S.

Orders to remote or less populous locations outside of our standard service area in North America are subject to additional shipping fees. These fees will be calculated and displayed at checkout. This fee is still at a flat rate — if you choose to add more items to your order it won’t change.

Unfortunately at this time, we do not ship to Puerto Rico.

To check the shipping cost to your address, simply enter your zip/postal code and the shipping price will be displayed within the checkout summary.

If you live outside our standard service area and would like to initiate an exchange or a return, we're here to help. For exchanges outside our standard service area, we do not offer free exchanges. We waive your return shipping fee but an additional forward shipping fee will be charged for any new item(s).

Contact us for further details and questions regarding shipping fees.

Measuring Your Space

Product and box dimensions are listed on each product page. We recommend measuring your space ahead of time to see if a product is the right fit and can be easily moved into the intended room. Generally speaking, the door width should be greater than the box’s height. Some other factors to keep in mind are:

Obstructions behind the door
Tight corners
Hallways or internal doors
Stairways (including the length)
Elevator measurements

For more measuring tips, check out this page.

Scheduling Your Delivery

Once your order is ready for delivery, we’ll be in touch to let you know when it will arrive and what to expect on delivery day. Our team will always determine a set date and time to bring you your new furniture, so don’t worry about any surprises.

Smaller items are often sent via courier. These deliveries are not scheduled in advance, but we will share tracking information so you know when to expect their arrival.

Delivery Day

Expecting a delivery? Here’s what to do to prepare for the big day:

Ensure that the area where you plan to put your new item(s) is clear and there is enough room for assembly
You will receive a notification on the day of delivery when the team is approximately 30 minutes away
If you live in an apartment building, check if you need a Certificate of Insurance for deliveries in advance
With front door delivery, we’ll bring the boxes to your front door. If you live in a multi-unit apartment building that is restricting access to non-residents, our team will deliver to the closest point to your home that they're safely able to. If you live in a walk-up apartment, please let us know in advance.
For In-Room and In-Room + Assembly deliveries, our team will enter your home masked (if requested) and will wear protective slipcovers on their shoes

Unboxing and Box Removal

To avoid repackaging fees in the event you'd like to exchange or return your item(s), our delivery teams will not dispose of the boxes. Until you're certain your Article piece is right for you, make sure you flatten your boxes and store them away. Our repackaging fee is $50 per item.

Certificate of Insurance

If your building requires a Certificate of Insurance for delivery, we can help set one up for you once your order is placed. Please email us at deliveries@article.com and, if possible, provide a template from your building management as many buildings may require a specific format. If you don’t have a template, you can simply provide the name, address, and the dollar amount you would like on the COI.

Local Delivery Partners

If your account shows your order is with a local delivery partner, they should be reaching out to you in approximately two business days to schedule the delivery. If you haven’t heard from them after this time, contact us and we’ll follow up on your behalf or provide you with their direct contact number.

Refused Delivery

Please let us know if you have refused your order at the time of delivery, and we’ll be happy to process an exchange for another item that suits your space better. In this case, we won’t charge additional shipping fees, and will simply charge or refund you any difference in price between the products.

Otherwise, refused orders will be processed as a return. Once the item is returned to our warehouse, you'll be issued a refund of the item's price, less a return shipping cost of $49. Your initial shipping fee will not be refunded as the delivery was serviced. If we don’t receive notice of a refused delivery from you, there could be a delay in issuing the refund.

If the item was refused due to damage or defect, please send us photos so we can review and resolve the issue.

Estimated Delivery Windows

We are not able to guarantee exact delivery dates for our orders. However, we do provide delivery estimates based on stock levels and anticipated shipping routes. This information is updated in real time and can be found on the product page (just look for the delivery truck icon).

For our larger items (which are not shipped via courier), you’ll have the opportunity to schedule your delivery with a local delivery team. They will be in touch to schedule an appointment as soon as your order is ready to ship.

To access your most up-to-date shipping ETA, log in to your My Account page, which will reflect the most recent information we have on hand. Please note that we are unable to provide expedited shipping on any orders.

Split Deliveries

If your order contains several items, we typically wait until your entire order is in stock before shipping it out to ensure one delivery fee and delivery date.

If any products in your order are on backorder, they may delay the rest of your delivery. We will present an option at checkout to receive your in-stock items sooner. If there is at least a 5-day difference between the end of the first estimated delivery window and the second estimated delivery window, we will split the deliveries for free. In all other cases, separate shipping fees will be charged if you choose to have separate deliveries.

Please note that if you live outside of our standard shipping area, additional shipping charges may apply.

We may choose to split smaller items which will be shipped separately via courier, which may mean you'll receive them sooner than other pieces in your order. Please visit your My Account page to track your order status.

Out of Stock

If an item is out of stock and has no ETA, you can sign up to be notified when it becomes available again. If an item has a “Back in stock in X weeks” message on the product page, you’ll still be provided with an estimated delivery window if you enter your ZIP/postal code. This delivery window is subject to delays caused in transit. We’ll notify you of any delays via email once the product is on its way from the manufacturer to our warehouse.

Order Holds

If you’d like to receive your order at a later date than in the estimated delivery window, you can add delivery instructions at checkout or reach out to our Care team. Please include the date you’d like your delivery, and we’ll place a temporary hold on your order. We can hold items for up to 30 days.

Delivery Date Requests

While we’re unable to guarantee a specific delivery date at the time you place your order, we will provide you with an ETA window at checkout. You will be able to add delivery instructions noting your request for a delivery date that’s within the ETA window or slightly after the ETA window. The carrier will do their best to accommodate this if the item arrives at their facility in time.

Delivery appointment availability varies depending on the local delivery partner in your area. You will only be able to make an appointment once the order is at the local delivery partner’s facility, so we cannot guarantee a specific day at the time of placing your order. However, deliveries are generally made on weekdays between 9am and 5pm. The delivery partner in your area may be able to accommodate deliveries outside this time, so feel free to inquire when they contact you to arrange a delivery date.

You’ll receive updates along the way as your order is processed and shipped from our local warehouse.

Cancellations

If you’d like to cancel your order, simply log in to your My Account page and click the ‘Cancel Order’ button beside the associated purchase. You will receive a confirmation email shortly after.

If your order hasn’t shipped yet, we’ll issue a full refund. If it has shipped, a return shipping fee will apply to ship the item back to us. Depending on your credit card provider, it may take up to 10 business days for your refund to be reflected on your balance

Haul-Away Services

We currently don’t offer haul-away services for old or used furniture.

Shipping + Delivery FAQ

The first day of my ETA window has passed. Why haven’t I heard anything about my delivery?

We’ll reach out to you via text and email to share the delivery date and arrival window as soon as your order is ready. It is common to receive your delivery schedule within your ETA window.

My order hasn’t progressed from Processing status. Is there something wrong?

Your order will be marked as “Processing” until it reaches a fulfillment center close to your delivery address. Its status will then be updated as it makes its way to you.

If your order is coming from overseas, it can take up to several weeks to arrive at the fulfillment center. During this time, it will remain in Processing status.

How can I make sure my delivery goes smoothly?

We’re so glad you asked! We’ve put together a detailed guide to measuring for delivery to help you prepare for the big day.

What do the order statuses mean?

Processing: We’ve confirmed your order and are processing your item(s). Please note that products with a longer ETA may be coming from overseas, and will often stay in Processing status for weeks while they make their journey. We’ll always make sure to factor this time into the ETA window.
In Transit: Your item is making its way to a delivery station near you. You will receive an email or text when your delivery is ready to schedule. It’s common to receive your delivery schedule within your ETA window, so not to worry if you’re in your ETA window and haven’t received a delivery date yet.
Scheduled: We’ve contacted you with a date and arrival window for your delivery.
Delivered: Congrats on the new addition to your home!