Payment
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Payment Methods
Credit Card
We accept all major credit cards (Visa, Mastercard, American Express, Diners Club, and Discover). At this time we are unable to accept credit card payments for billing addresses outside of North America.
PayPal
We accept PayPal. This option is recommended if you are required to use a billing address outside of North America.
Credit Card Security
You can rest easy knowing our site is safe and secure. Your credit card information is transferred using the same 256-bit encryption and physical security that banks use.
Phone Orders
If you’d prefer to place your order via phone, contact us at 1-888-746-3455.
Financing
U.S. customers can arrange financing for their purchase with our U.S. financing partner, Affirm.
Canadian customers can arrange financing for any purchase of $500 or more through our Canadian financing partner, PayBright.
These options are available at checkout, along with additional details. For any questions regarding interest, installments, or payment plan terms, we recommend contacting Affirm and PayBright directly.
Split Payments
If you would like to split your payment between two or more cards, please contact us and we’ll be happy to help.
Gift Cards
When purchasing a gift card, please ensure you’re on the correct version of our website (US or Canada) depending on the currency you’d like to gift. Gift cards are available in a minimum amount of $20 and an unlimited maximum amount. If you are purchasing a gift card for someone else, please provide their email address at checkout (they will need to use this same email to access their gift card).
Once your purchase is completed, you’ll receive a confirmation email. If you’ve purchased one for someone else, they’ll also receive a confirmation email with a link to activate the gift card. Please note we are unable to delay the release time of the gift card, and do not issue physical cards for mailing.
If the recipient doesn’t already have an account with us with the email address provided, they will be prompted to create one. If they do have one, they’ll be asked to log in to their Article account. Once logged in, their gift card value will be displayed under the “Credits” tab. Credit will only be shown in the country that the currency was issued in, so they’ll need to ensure they’re on the correct version of our website.
Store Credits
You can apply your Article store credits to purchases on Article.com. They have no cash value and aren’t transferable.
Some credits have an expiration date, after which the value will be zero — so make sure to use it before you lose it. Your credit will expire at 11:59pm PST on the date of expiry.
You can always check your credit and gift card balance in the store credit section of My Account.
Customs, Tax, and Tax Exemption
You will not be charged customs or duties on your Article order.
We collect sales tax where we are required to by law, and as such the amount will vary depending on zip code or postal code. If your shipping address is changed after your order is placed, the difference in tax rate will need to be charged/refunded. Any applicable taxes will be clearly shown at checkout.
For our customers with tax-exempt status, please place your order on our site as usual. When you receive your order confirmation email, please reply with a photocopy/photo of your relevant certificates, forms and/or ID cards. Our payments team will analyze your documents and, if approved, will submit a refund for the taxes paid retroactively.
When We Charge Payment
You will be charged for your order when you place it. If for any reason you decide to cancel before your order processes and ships, you'll be refunded in full.
Discount and Promotional Codes
Through our direct-to-consumer model, we’re able to provide the best prices and best value on our products every day, so we don’t offer specific coupon or discount codes. Though some websites may sell or advertise fraudulent Article codes, we are unable to honor them.
We run sales or clearance events occasionally to help us make way for new products. If an item goes on sale or clearance within 30 days of your purchase, we’ll price match it — just let us know.
Reserved Stock
Stock is only reserved once payment is complete, so if you notice the order is showing as out of stock on your confirmation email someone else may have snapped up the last unit before you completed payment. Additionally, this applies to orders with products that are currently out of stock: payment indicates the item is reserved for you on the next available incoming shipment.
Security Checks
From time to time, our team will perform a security check on an order to ensure your credit card safety. If your order is subject to a security check, you’ll receive an email from us. All you’ll need to do is provide us with the 5-digit code assigned to the Article order on your credit card statement.
Price Matching
If an item you’ve purchased goes on sale within 30 days from the date of your delivery, we'll be happy to honor the sale price. Contact us with your order number and the specific item you’d like price-matched. Please note we will only match sale prices during the relevant sale period.
The only place to purchase Article product is here on our website. Unfortunately, a number of companies have chosen to produce similar-looking products. We do not price match for these products, as they are not genuine Article product.
Confirmation
A confirmation email will be sent to you shortly after you place your order. If you have not received it within a few hours of placing your order, check your spam folder. If you still don’t see it, please contact us.